What Clients Say About
Our "Mystery Shopping" Solutions
We have helped numerous organizations improve their sales and service results through our "Mystery Shopping" Solution.
Click here to read Success Stories about Mystery Shopping.
Check out these testimonial comments from our satisfied customers:
“I think it really provides a great opportunity for employees to use the coaching skills. I think it makes employees really think about what they’re saying.”
“…a different tone and objective to it than your conventional mystery shop…This has really been…more of a coaching and mentoring tool, rather than just a grading and punitive tool…Also, it is a great feedback and management tool for supervisors to coach and mentor their staff…”
“…it’s been a very systematic process that follows up on what the classroom instruction teaches…It’s very consistent in that respect. It’s one of the better ones I’ve been involved in. Most of the shopping programs are not as professional; it is a “gotcha” deal where it’s a real negative. Here it’s more “How can we improve…if somebody does have a question they can call up Monarch and uncover maybe how they can do it better. That’s definitely a learning environment that’s being created so the team out there doesn’t see it as a negative.”
“The audio shop is valuable because the employee can listen to him or herself and can first hand rate themselves and identify their strong areas and identify areas for opportunities for improvement.”
“The digital portion is really an eye-opener, because as much as we try to coach our people, when they are presented with a digital shop and they actually hear the recording it really, really wakes people up…On the other side, if someone has done something extremely well, it gives us the opportunity to praise that behavior.”
“What I like about the MPG mystery shopping process is the summary piece. It provides some of the things you could have done, and how you could have said it.”
“The MPG coaching summary recommendations of strengths and areas for improvement is good for us in coaching because it keeps us focused on what we need to be talking to them about, and again, it provides that consistency…”
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