What Clients Say About
Monarch Performance Group
We have helped numerous organizations and companies develop their people to reach their greatest heights. But don't just take our word for it.
Check out these testimonial comments from our many satisfied customers:
“You can just truly see that Monarch is interested in the success of our organization for all the right reasons.”
“Monarch has brought to us to a different way of doing things.”
“…everything MPG produced was consistent with our terminology, our logos, everything we’ve been talking about…MPG moved quickly on it.”
“…provide a high level perspective, and break it down into bite-size pieces…MPG makes the information very easy to understand and use.”
“MPG ties specific expectations directly to the banking activities that we’re trying to do on a daily basis.”
“Everyone at MPG has a level and knowledge of professionalism that’s fantastic.”
“... MPG had the ability to look at situations and help come up with solutions, various ways to solve situations.”
“It’s really a partnership. It’s not Monarch and our organization; it is one team trying to achieve the same goal.”
“…it really was a seamless partnership. I think that is a phenomenal attribute to have as a company.”
“…the thing that I’ve liked the most is how specific it is. It has helped me in the job that I’m trying to do, which is coach the branches.”
“I think it’s really going to help take us to the next level as a company…I think Monarch was the right choice for us for what we needed.”
“…a very well organized process, and easy to follow materials.”
I believe that it’s a very well thought out program as it relates to the systematic sales process and how it can effectively help anywhere from the Teller to the New Accounts person to the Manager and upper management.”
“I’m very impressed with the quality of the materials that you’ve delivered for the three programs. I think that in terms of the content and getting it right, and customizing it in a way that really meshes with our organization and where we’re trying to go, Monarch has done an outstanding job.”
“I think that the follow-up mechanisms to sustain the training behaviors are exceptional.”
“What you find in a lot of the sales training out there is a 5-step process and approach, but the Monarch Performance Group takes it a step further and provides you those 5-steps actually broken down into more detail.”
“I feel like I have a great deal of support from within Monarch, and I know that nothing is going to fall through the cracks.”
“Instead of assuming that everyone is starting from the same place, Monarch selects a middle ground as a starting point, and from that point makes sure there’s a core understanding before moving on to the next concept.”
“Your attentiveness; you're like pit bulls, you just keep coming back! You’re not giving up on us.”
“There is a lot of knowledge and expertise as it relates to the sales training.”
“…absolutely outstanding, especially when it comes to the aspect of coaching our Associates to really understand what is difficult, and how to follow-up with some of the barriers and challenges they have.”
“It’s obvious you’ve implemented these programs, and they’ve been successful. It’s been one of the best programs the bank has participated in.”
“I don’t think you can find anyone better to do it, and I’ve been in this business a very long time…Teri has so much experience and enthusiasm…”
“…definitely an eye-opener…if anything stood out it was that we weren’t asking for the business.”
“The thing that impressed me the most was that the Diagnostic was even done. A lot of training vendors kind of come in and make an assumption that this is what the client needs. You guys didn’t do that.”
“… (Teri) was on the spot able to modify her delivery to fit the material and address the specific needs of each group.”
“I thought the curriculum was absolutely right on. It was very well planned out, again, for the different level of skill-sets for the candidates and the individuals that were in the class.”
“Regardless of what your materials are…the catalyst in really breathing life into those materials is the instructors, so that’s where Teri comes into play.”
“I don’t know where the CEO found you guys, but I am very glad that he did.”
“You guys have been grand communicators, keeping management abreast of the kinds of activities that you are performing.”
“I feel very comfortable that I can call anytime and ask questions and share ideas, even talk confidentially about what’s going on in the branch.”
“The expectation was set from the outset as far as this is not a one-time training; this is a training that’s going to be more of a journey, with excellent follow-up and constant feedback.”
“I appreciate very much how much Monarch has put in place working as a partner and understanding how important they are to ensue that the company accomplishes their goals and enhances the quality of service…”
“The coaching that you’re giving to our people in the field is really appreciated and paying dividends for us.”
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