Monarch Performance Group Capabilities
Cultural Diagnostics, Including Performance Gap Analysis
MPG assessment services identify the gaps between current and desired performance levels and serve as a foundational tool to move your organization forward. Our behavioral approach to diagnostics ensures root causes are uncovered and recommendations for appropriate solutions are explored.
Communication Effectiveness
This process provides a comprehensive communication framework which encompasses a variety of interpersonal and group dynamic techniques. Ongoing connection to an MPG coach allows participants to gain mastery with a variety of communication strategies.
Off-site Management and Team Retreats
Whether you have a small group of top level executives or a large group of middle managers, MPG can create an interactive retreat environment in line with your corporate objectives. We will develop and facilitate a customized approach to meet the needs of your team.
Building High Performance Teams
Team dynamics impact workforce effectiveness on a daily basis. MPG will work with your designated teams to improve processes, interpersonal skill-sets, and leadership capabilities to ensure each group consistently functions at a high level of competency and productivity.
“…absolutely outstanding, especially when it comes to the aspect of coaching our Associates to really understand what is difficult, and how to follow-up with some of the barriers and challenges they have.”
Building Consultative Referring/Selling Skills
Mastering the art of successful referral and sales conversations is critical to providing exceptional service and generating high volume sales results. MPG will work with your organization to understand the desired customer experience and build a comprehensive process to support these behaviors.
Building Business Development Skills for Business Bankers
As Business Bankers focus on targeted outside calling efforts, it is imperative they have the appropriate tools and training to make their business development activities an efficient use of time and an effective mode of revenue generation. MPG will help Business Bankers focus on what is most important to business owners and managers in order to engage in effective sales conversations.
Behavioral Sales Management
Building behavioral competencies in others is a learned skill. MPG’s sales management techniques teach your leaders action oriented communication skills that respectfully allow for varying motivators and learning styles. Leaders will learn how to listen actively and observe objectively, as well as model and deliver coaching in a manner that builds rapport and fosters the behavior change desired.
Strategy Formation, Strategic Planning, and Implementation Consulting
MPG will assist your organization in developing strategies for success, as well as helping to facilitate your strategic planning process. Additionally, we will help you craft a plan for a successful strategy implementation.
“It’s obvious you’ve implemented these programs, and they’ve been successful. It’s been one of the best programs the bank has participated in.”
Creating Loyalty with Outstanding Customer Service
Companies that help employees make the connection between customer loyalty and company performance will be the winners in the 21st century. MPG will work with you to create a focus on real and lasting customer and employee loyalty as a key driver to improving your company performance.
Building Call Center Sales (inbound/outbound)
As more customers utilize alternative delivery methods, the significance of each customer contact becomes even more crucial. MPG will focus on the concepts and behaviors which lead to successful telephone conversations with your valued customers. Participants will identify specific customer needs which will in turn lead to referral or sales opportunities.
Executive Coaching
How does an executive continue to develop to the next level of performance? MPG will provide objective, unbiased feedback, coupled with challenging and specific action items designed to develop your executives’ capabilities to achieve overall corporate objectives.
Advanced Coaching Skills
Companies who invest in increasing the coaching capacity of their employees are more likely to experience higher levels of productivity, improved employee morale, and reduced turnover. MPG’s advanced coaching curriculum focuses on 24 in-depth competencies that promote self-discovery to ensure results.
Management Trainee Development
Through a targeted coaching process MPG will help your management trainee population get started on the right foot within your organization so that results can be reached at a more accelerated pace.
“…the thing that I’ve liked the most is how specific it is. It has helped me in the job that I’m trying to do, which is coach the branches.”
Goal Setting and Behavioral Action Planning
MPG will assist your employee population in crafting SMART (Specific, Measurable, Achievable, Realistic, Time Sensitive) goals and illustrating ways to use behavioral action plans to bring goals to fruition.
Customized Product Knowledge Training
Quality product knowledge is the basis of all good sales conversations. MPG will show your employees how to blend a thorough understanding of your product offerings into needs-based customer conversations.
Networking Skills
Networking and effective follow-up is essential in developing new contacts that support the growth of your company. MPG’s targeted networking process will teach your employees how to achieve maximum benefit from every networking event and resource.
Branch Coaching using a Mystery Shopping Platform
MPG will work collaboratively with your organization to identify skill-sets and behaviors that enhance the client experience. On an ongoing basis, MPG will use a digital and face-to-face measurement process to determine how your employees are performing to these criteria. As a result a specific scorecard and reinforcing coaching action plan will be delivered.
“…a different tone and objective to it than your conventional mystery shop…This has really been…more of a coaching and mentoring tool, rather than just a grading and punitive tool…Also, it is a great feedback and management tool for supervisors to coach and mentor their staff…”
360 Degree Surveying/Training/Coaching
Performance and interpersonal feedback is essential in order for your employees to continue to meet the challenges of today’s business environment. MPG will design and deliver a feedback mechanism that will assess employee effectiveness across a variety of criteria. Additionally, MPG will provide training and a coaching plan that will turn the survey feedback into pinpointed actions for success.
Motivational Speaking
Need an energizing speaker for your next sales rally, company annual meeting, or off-site retreat? MPG customizes presentations that will engage and motivate your audience to expand their capabilities.
Cultural Change Consulting
Organizational change is constant, may cause stress, and be counter-productive. MPG will provide consulting services, assessments, team meeting forums, and transformational processes in order to ensure your organization achieves maximum results from the cultural change.
Process Refinement
Delivering results has never been more critical. Whether the goal is to improve service, develop performance, or strengthen the bottom-line, MPG partners with you to streamline and implement process efficiencies that will drive the results you desire.
Changing Workforce Consulting
By 2010 76 million baby-boomers are expected to retire. Being proactively responsive to today’s changing workforce is vital to an organization’s future. Let MPG assist your leadership team in crafting strategies that will help you maximize employee contribution at every stage of their work life cycle.
Employee Recruitment, Selection, and Retention Consulting
Recruiting and selecting the right personnel is crucial for success in any organization. MPG will help you build effective methodologies to blend your recruiting, development, and retention practices with your strategic business plan. This process will support organizational alignment and sustained results.