Articles of Interest
Making a Difference;
The phrase "making a difference" is not a new concept; in fact it has been used in a variety of contexts from sports to religious activities to fulfilling one's life ambition. You may have been the recipient of many challenges to "make a difference" in another person's life, a contribution to a project, a family dilemma, or even a difficult work situation. So as we enter into 2010 how can "making a difference" really make a difference?
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"Are Employees' Conversations Meaningful to Clients?"
Teri Bosley featured in Branch Manager's Letter December 2009
In today's complex financial climate it is essential for employees of financial institutions to go beyond merely establishing a simple rapport and create opportunities for meaningful client interactions...
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Defining Success Beyond the "Checklist"
Whether you are discussing leadership, sales management, communication, or sales/service skills it is critical to be able to visualize success in conjunction with your organization's goals and objectives. I am not simply referring to a numerical goal, but the "how" behind reaching that desired goal. To elevate this thought to the next level, consider the importance of clearly defining the "how" that leads to success.
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Attention Executives, How Well Are You Listening?
In the fast paced world of business, effective interactions are essential, yet not always easily attained. Today's executive is faced with a variety of challenges. A virtual workplace, a leaner and more diverse workforce, dynamic market conditions, and aggressive corporate objectives all drive the need for a mastery of communication.
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Hitting the Target with Your Daily Business Communication
A ten second communication can have a far reaching business impact. A savvy business person knows that their words, tone, and body language must be carefully considered in order to ensure that the communication they intend to send is received accordingly.
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Interview with Harlan Parrish,
CEO & President of Colonial Bank's West Coast Region
In today's market successful executives are continually seeking effective and proven leadership techniques to meet the ever-changing demands in the financial environment. Harlan Parrish shares his thoughts on what executive leadership traits and activities are critical in driving financial institutions to success.